How can I contact IRCTC Customer Care?

How can I contact IRCTC Customer Care? You can contact IRCTC customer care through several methods, including phone, email, and online support. Here’s a detailed guide on how to reach out to IRCTC customer care:

Table of Contents

IRCTC Customer Care

1. IRCTC Customer Care Number

General Queries and Support

Toll-Free Number: 139 (from any mobile phone in India)
Services Provided: General inquiries, PNR status, fare inquiries, seat availability, and more.
IVR Options: Follow the Interactive Voice Response (IVR) prompts to connect with the appropriate department.

Customer Care Numbers for Specific Issues

E-Ticketing Helpline: 0755-6610661, 0755-4090600
Services Provided: Issues related to online ticket booking, cancellations, refunds, and technical support.
Timings: Available 24/7.

2. IRCTC Customer Care Email

General Support

Email: care@irctc.co.in
Services Provided: General inquiries, feedback, complaints, and support for various IRCTC services.

E-Ticketing Support

Email: etickets@irctc.co.in
Services Provided: Issues related to e-ticketing, including booking problems, cancellations, and refunds.

3. Online Support

IRCTC Website

Support Page: Visit the IRCTC Support Page and click on “Contact Us” at the bottom of the page.
Services Provided: FAQs, live chat support, and detailed information on various services.

IRCTC App

Use the “Contact Us” or “Help” section in the IRCTC Rail Connect app for support and inquiries.

4. Social Media

Twitter

Handle: @IRCTCofficial
Services Provided: Quick responses to general inquiries and support requests.

Facebook

Page: IRCTC Official
Services Provided: General inquiries, updates, and support.

5. Postal Address

For Written Complaints and Suggestions

Address:
Indian Railway Catering and Tourism Corporation Ltd.,
B-148, 11th Floor, Statesman House,
Barakhamba Road, New Delhi 110001

Summary

You can contact IRCTC customer care through various channels, including toll-free numbers (139), specific helplines for e-ticketing (0755-6610661, 0755-4090600), email support (care@irctc.co.in, etickets@irctc.co.in), and social media platforms like Twitter and Facebook. Additionally, you can use the IRCTC website and app for online support or send written complaints to their postal address.