How to cancel a Counter Ticket Online? As of the latest guidelines, the Indian Railways allows the online cancellation of counter tickets through the IRCTC website or app. Here’s a detailed step-by-step guide on how to cancel a counter ticket online:
How to Cancel a Counter Ticket Online?
Step-by-Step Process:
Visit the IRCTC Website or Open the IRCTC App:
- Go to IRCTC’s official website or open the IRCTC app on your smartphone, Login account is not required for counter ticket cancellation.
Navigate to ‘Counter Ticket Cancellation’:
- On the IRCTC homepage, find the ‘Counter Ticket Cancellation’ option. This is usually under the ‘Trains’ and hover on cancel ticket, it will give option to cancel counter ticket.
- Else under “More” option, you find “counter ticket cancellation” on IRCTC website.
- If you are on IRCTC App, click on “More” on bottom right corner of App and select “Counter Ticket Cancellation/Boarding Point Change”.
Enter Ticket Details:
- From Transaction Type select “Cancellation”
- Enter the PNR number and Train Number, fill Captcha, click on check box and click Submit.
- You may also need to provide the phone number used during booking.
Verify the Ticket Details:
- The system will display the ticket details.
- Verify that the details are correct.
Submit for Cancellation:
- Confirm that you wish to cancel the ticket.
- Submit the cancellation request.
Receive Cancellation Code:
- A cancellation code will be sent to the registered mobile number used during ticket booking.
- Note this code down carefully.
Visit the Nearest Railway Station:
- Go to the nearest railway station with the original counter ticket.
- Provide the cancellation code at the ticket counter.
Get Refund:
- The railway staff will process the cancellation.
- You will receive the refund after deducting the applicable cancellation charges.
- Refunds are usually given in cash for counter tickets.
Important Points to Remember:
Refund Timeline:
- The refund process for counter tickets usually happens instantly at the railway station.
Cancellation Charges:
- Cancellation charges will be deducted as per Indian Railways rules.
- These charges depend on the class of travel and the time of cancellation relative to the journey date.
Partial Cancellation:
- For partial cancellation, ensure you specify which passengers’ tickets you want to cancel.
Final Chart Preparation:
- Tickets can be canceled online up to 4 hours before the scheduled departure of the train if the ticket is confirmed.
- For waitlisted or RAC tickets, cancellations can be made up to 30 minutes before the train’s scheduled departure.
Summary Table
| Steps | Description |
|---|---|
| Visit IRCTC Website/App | Go to IRCTC’s official platform or IRCTC App |
| Navigate to Cancellation | Find the ‘Counter Ticket Cancellation’ option |
| Enter Ticket Details | Enter PNR number, train number, and phone number |
| Verify Ticket Details | Verify the displayed ticket details |
| Submit for Cancellation | Confirm and submit the cancellation request |
| Receive Cancellation Code | Receive a cancellation code on the registered mobile number |
| Visit Railway Station | Go to the nearest station with the original ticket and cancellation code |
| Get Refund | Provide the code at the counter and receive the refund in cash |
Conclusion
Canceling a counter ticket online through the IRCTC platform is a convenient process. Follow the steps above to ensure a smooth cancellation and refund process. Always keep the original ticket and cancellation code handy when visiting the railway station for the final refund.
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