How to Cancel Train Ticket in UTS App? Users of the UTS (Unreserved Ticketing System) mobile application have the option to cancel paper tickets booked through the app, under certain conditions. Here is a detailed explanation:
Conditions for Cancellation of UTS Ticket:
Paper Tickets Not Printed at Kiosk:
- If the paper ticket has not been printed at a kiosk, it can be canceled directly through the UTS mobile application.
Paper Tickets Printed at Kiosk:
- If the ticket has already been printed at a kiosk, cancellation is only possible at a UTS counter.
- This must be done within one hour after the ticket is printed.
Paperless Tickets:
- Cancellation is not allowed for paperless tickets booked through the UTS app.
Refund Process:
- No Immediate Cash Refund:
- There will be no cash refund at the time of cancellation.
- Refund Mechanism:
- The refund amount, after the deduction of any applicable clerkage charges, will be automatically credited back.
- The amount will be topped up in the user’s R-WALLET (Railway Wallet) or returned to the bank account used for the purchase.
Step-by-Step Guide How to Cancel Train Ticket in UTS App:
Canceling a Paper Ticket Not Printed:
- Open the UTS app and log in.
- Navigate to the “Booked Tickets” section.
- Select the ticket you wish to cancel.
- Confirm the cancellation. The refund will be processed automatically.
Canceling a Printed Paper Ticket:
- Go to a nearby UTS counter within one hour of printing the ticket.
- Provide the printed ticket and request cancellation.
- The refund will be processed and credited to your R-WALLET or bank account.
Summary
- Paper Tickets: Can be canceled through the UTS app if not printed; if printed, cancel at UTS counter within an hour.
- Paperless Tickets: Cannot be canceled.
- Refunds: No cash refunds; refunds after clerkage deductions will be credited to R-WALLET or bank account.
By understanding these rules, passengers can effectively manage their ticket bookings and cancellations using the UTS app.