How to file TDR in IRCTC App?

How to file TDR in IRCTC App? Filing a TDR (Ticket Deposit Receipt) in the IRCTC app is a process used to claim a refund for train tickets under certain circumstances such as train cancellation, missed connections, or other valid reasons.

How to file TDR in IRCTC App?

Step-by-Step Guide to File TDR in IRCTC App

Step 1: Open the IRCTC App

Download the App:

• If you haven’t already, download the IRCTC Rail Connect app from the Google Play Store or Apple App Store.

Log In:

• Open the app and log in using your IRCTC username and password.

Step 2: Access Booked Ticket History

Navigate to Booked Ticket History:

• After logging in, tap on the “My Bookings” option at the bottom of the screen.
• Select “Booked Ticket History” to view your booked tickets.

Step 3: Select the Ticket for TDR Filing

Choose the Ticket:

• From the list of booked tickets, select the ticket for which you want to file a TDR.

Step 4: File TDR

Tap on File TDR:

• After selecting the ticket, tap on the “File TDR” button.

Choose TDR Reason:

• Select the appropriate reason for filing the TDR from the list provided. Common reasons include:
  • Train cancelled by Railways
  • Train running late by more than 3 hours and passenger not travelled
  • AC failure
  • Passenger not travelled
  • Others (provide details)

Enter Details:

• Provide any additional details required based on the reason selected. For example, if the reason is “Passenger not travelled,” you might need to provide a brief explanation.

Submit TDR:

• Once all the details are filled in, tap on the “Submit” button to file the TDR.

Step 5: Confirmation

Receive Confirmation:

• After submitting the TDR, you will receive a confirmation message on the screen.

Notification:

• You will also receive a notification via SMS and email confirming the submission of your TDR request.

Important Points to Remember

Time Limit:

• Ensure to file the TDR within the specified time limit based on the reason for the claim. For example, if the train is cancelled, the TDR must be filed within 72 hours of the scheduled departure.

Reason for Filing:

• Select the correct reason for filing the TDR. Incorrect reasons may lead to the rejection of the refund request.

Supporting Documents:

• For certain reasons, you might need to provide supporting documents. Ensure to have them ready.

Processing Time:

• The processing of TDR claims and refunds can take some time. Keep track of the status of your TDR in the app or through notifications.

Summary

Filing a TDR in the IRCTC app is a simple process that involves selecting the ticket, choosing the reason, providing details, and submitting the request. Ensure to file the TDR within the stipulated time and provide accurate information to facilitate a smooth refund process.

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