To get a refund from IRCTC for a cancelled ticket, you need to follow specific procedures depending on how the ticket was booked (online or through a railway counter) and the cancellation policy that applies. Here is a detailed guide on how to obtain a refund from IRCTC:
How to get Refund from IRCTC?
Steps to Get a Refund from IRCTC
For E-Tickets (Booked Online via IRCTC)
Log In to Your IRCTC Account:
- Go to the IRCTC website or open the IRCTC Rail Connect app.
- Log in with your username and password.
Go to ‘Booked Ticket History’:
- Navigate to the ‘My Transactions’ section.
- Click on ‘Booked Ticket History’ to see your list of booked tickets.
Select the Ticket for Cancellation:
- Find the ticket you wish to cancel from the list.
- Click on the ‘Cancel Ticket’ option next to the relevant ticket.
Confirm Cancellation:
- Follow the on-screen instructions to confirm the cancellation.
- The system will calculate the refund amount based on the cancellation rules and show it to you.
Receive Refund:
- Once you confirm the cancellation, the refund amount (after deducting applicable cancellation charges) will be credited back to the payment method used during booking. This process can take a few days, depending on your bank or payment provider.
For Counter Tickets (Physical Tickets)
Visit a Railway Station:
- Go to the nearest railway reservation counter.
Submit the Ticket:
- Present the physical ticket to the counter staff.
Fill Cancellation Form:
- Fill out the cancellation form provided at the counter.
Collect Refund:
- The refund will be processed as per the rules, and you may receive it in cash or a bank transfer, depending on the time frame and conditions.
Refund Rules and Conditions
Refund Time Frame:
Refund requests should be made as soon as possible after deciding not to travel.
For e-tickets, refunds can usually be processed up to 4 hours before the train’s scheduled departure.
Cancellation Charges:
The refund amount will be subject to cancellation charges, which vary based on the class of travel, time of cancellation, and other factors.
Automatic Refund:
If your train is canceled by Indian Railways, an automatic refund will be processed for e-tickets without the need for a cancellation request.
TDR Filing:
If you are unable to cancel your ticket on time or for special circumstances (like not traveling due to a delayed train), you may need to file a Ticket Deposit Receipt (TDR) through the IRCTC website for a refund consideration.
Important Points
- Refund Status: You can check the refund status in the ‘Refund Status’ section on the IRCTC website or app.
- Notification: Keep an eye on email or SMS notifications from IRCTC for updates regarding the refund process.
- Customer Support: For any issues or delays in receiving a refund, contact IRCTC customer care for assistance.
By following these steps, you can efficiently handle ticket cancellations and refunds with IRCTC. Make sure to check the cancellation rules applicable to your ticket for the best outcome.
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